Frequently Asked Questions
What are the accepted forms of payment?
We accept T/T (Telegraphic Transfer) or other agreed-upon payment methods as per the transaction terms.
What is the standard lead time and shipping port?
Orders are typically processed within 50 days after the deposit is received. All shipments are dispatched from Ningbo port.
Do you provide shipping and logistics services?
Yes, we provide comprehensive shipping services, from booking containers to gate-to-gate transportation solutions.
How can I obtain samples?
Samples are provided free of charge with freight collect. It takes approximately 7 days to prepare the samples, and you should receive them within 15 days after confirmation.
What is your Minimum Order Quantity (MOQ) policy?
We offer a "No MOQ" policy specifically for our "Orthocushion" brand and packaging.
Can I purchase items without your branding if I want no MOQ?
Yes, we accept "No MOQ" orders if you choose no logo print and use standard white box packaging instead of our branded materials.