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Frequently Asked Questions
Q1: Can I request a free sample?
Yes, we provide samples for free. However, customers are required to cover the courier costs via services such as DHL, Fedex, or EMS.
Q2: Do you offer OEM services for custom logos?
Absolutely. We accept OEM business. You can send us your logo design, and our professional designers will develop it on your shoe orders.
Q3: What are your accepted payment methods?
We accept T/T, L/C at sight, and Western Union. For other specific payment requirements, please contact our sales team.
Q4: What is the quality guarantee period?
All products come with a 3-month quality guarantee after shipping. If any shoes are found broken within this period, we will compensate you with new shoes.
Q5: What is your Minimum Order Quantity (MOQ)?
Our standard MOQ is 500 pairs. Trial orders are negotiable based on specific requirements.
Q6: Which safety standards do your boots comply with?
Our products are manufactured according to the EN 20345 standard, covering various protection levels including SB, S1P, S2, and S3.
Lento Shoe
